Refund Policy

Last updated: 9 October 2026.

Try before you pay

Every new customer gets a free trial, with no card and no commitment. It is the best way to check the service suits you before spending anything — and that is exactly why the trial exists.

The first fourteen days

If you change your mind within 14 days of a payment, write to us and we will refund you, less the interactions already delivered to your account. Once they have reached your account, they cannot be taken back.

In practice: if nothing has been delivered yet, the refund is full. If part of the month has been delivered, we refund the remainder.

Consumers in the European Union

If you live in the European Union, you have a statutory 14-day right of withdrawal. By starting the service immediately after payment, you request performance during that period: the refund is then reduced in proportion to what has already been delivered, in line with Directive 2011/83/EU. Your statutory rights remain intact if the service does not match what was advertised.

Renewals

The subscription is monthly and renews automatically. You can cancel at any time from your account area, and cancellation takes effect at the end of the month already paid for.

If a renewal slipped past you and you write to us within 7 days of the charge, with no interaction from the new month yet delivered, we cancel and refund in full.

When the service does not work

If a failure on our side deprived you of the service for part of the month, write to us: we credit or refund the period concerned. That is our responsibility, not yours.

What we do not refund

• A fully delivered month, on the grounds that the results did not meet expectations. We commit to quantities of interactions, not to a business outcome — this is set out in our Terms of Service.
• An account switched to private or deleted mid-month, which prevents any delivery.
• An account closed by us for breaching the terms of use.
• A penalty applied by Instagram to your account. Instagram is a third-party service whose rules and decisions we do not control.

How to ask

Write to us from our contact page, or from the support area of your account, giving the email address used and the date of the payment. We reply within 3 business days.

Once a refund is approved it is issued immediately. How long it then takes to reach you depends on your bank: usually 5 to 10 business days.

Before you dispute with your bank

Write to us first. A bank dispute takes weeks and costs us fees, whereas we settle most cases within hours. We have no interest in keeping the money of someone who is unhappy.